No Refund will be issued to the customers in the case of Smartphone running iWayTrack does not support the application or has any hardware/software or other technical related issues. Check below conditions for the same:
- Monitoring software not having internet connectivity.
- User changes the carrier which leads to loss of Internet connectivity and consequently improper functioning of iWayTrack application.
- Customer not willing to accept any technical assistance.
- Customer does not follow installation guidelines provided by customer care support.
- Customer not having access to the monitored phone in case when it is locked or customer does not know or forgets the password.
- Monitored phone runs non-supported operating system or runs old version of OS which needs update or upgrade to work properly.
- Customer intends to run single licence iWayTrack on multiple phones.
- Any unreasonable and non valid reasons after purchase ; like I purchased it by mistake, I think I don’t need it, I have changed my mind, this is not what I was looking for etc..
How is the Refund Procedure of iWayTrack? After checking all above conditions, even if you wish to get iWayTrack refund, you will need to send your refund request to iWayTrack billing department at refund@iWayTrack.com. Kindly note that refund requests made via LiveChat, Messenger or Any other ways through phone will not be considered valid. Refund request will be considered via registered email ID only. You must produce the Purchase Bill which was given at the time of purchase. With everything ready, refund request may take minimum 7 business working days from the date of receipt of email.